1. Introduction

1.1 Company Overview

Mother Touch Services, operated by Pro 4 Security Services Pvt Ltd., is a leading provider of professional Babysitter/Nanny and caregiver services across multiple cities in India. Our platform is dedicated to delivering reliable, verified, and skilled household assistance to meet diverse client needs.

1.2 Scope of Services

Mother Touch Services is a professional service facilitation company that offers a comprehensive range of caregiver services. We provide trained personnel for:

• Babysitter / Nanny Services
• Elderly Care Services
• Newborn Care / Japa Maid Services
• GDA Attendant for Elderly Care
• Caregiver / Patient Care Services
• Nursing Support (ANM/GNM)
• Postnatal & Prenatal Massage Therapy
• On-Demand Domestic Helpers (Maids)

The company acts as a facilitator between the Client and Service Provider for smooth service coordination and management. These services are designed to cater to various caregiver requirements, ensuring comfort, convenience, and peace of mind for our clients.

1.3 Purpose of These Terms & Conditions

These Terms & Conditions clearly define:

• The scope of services provided by Mother Touch Services
• Responsibilities of clients during the service period
• Our operational guidelines and policies

By using our services, clients agree to abide by these terms, which are enforced to maintain transparency and service quality.

1.4 Updates and Modifications

Mother Touch Services reserves the right to update, amend, or modify these Terms & Conditions at any time without prior notice. All changes will be published on our official website and will take immediate effect upon publication. We encourage clients to review the terms regularly to stay informed about any updates.

2. Scope of Services

2.1 Range of Caregiver Services

We offer a comprehensive portfolio of caregiver services:

1. Babysitter / Nanny Services

The Babysitter/Nanny shall assist in routine child care activities including feeding, hygiene support, supervision, playtime, and basic care of the child as instructed by the Client.

2. Elderly Care Services

The Elderly Care attendant shall provide non-medical assistance to senior citizens, including mobility support, companionship, daily routine assistance, hygiene support, and monitoring of basic well-being.

3. Newborn Care / Japa Maid Services

The Japa/Newborn Caregiver shall assist the mother and newborn with post-delivery care, baby hygiene, feeding support, massage assistance, and maintaining cleanliness related to mother and baby care only.

4. Caregiver / Patient Care Services

The Caregiver/Patient Attendant shall provide bedside assistance to patients, including mobility support, hygiene care, feeding support, companionship, and routine non-clinical patient care as instructed by the family or medical professional.

5. Nursing Support (ANM/GNM)

Qualified Nursing staff (ANM/GNM) shall provide basic nursing and medical assistance, including medication administration, vitals monitoring, injections, dressing support, and other nursing duties within their professional qualifications.

.6. GDA Attendant for Elderly Care

The General Duty Assistant (GDA) shall assist elderly individuals with mobility support, hygiene care, feeding assistance, companionship, diaper support, and routine non-medical caregiving assistance under family guidance.

7. Postnatal & Prenatal Massage Therapy

The therapist shall provide traditional prenatal or postnatal body massage therapy intended for relaxation, recovery, and wellness support for mother and baby as per standard practices and client comfort.

8. On-Demand Domestic Helpers (Maids)

Domestic Helpers shall assist with routine household work, including cleaning, utensil washing, dusting, mopping, laundry, and other mutually agreed domestic duties, within working hours.

Any additional work outside the defined role, including heavy domestic work, cooking, cleaning beyond agreed duties, medical procedures, or overtime services, shall require prior approval and may attract additional charges.

2.2 Service Facilitation

Mother Touch Services operates as a service facilitator, connecting clients with skilled and trained helpers. We ensure that the staff recommended meets the client's stated requirements for professional and reliable care support.

2.3 Client Supervision of Deployed Staff

Once a caregiver is deployed to the client's premises, he/she works directly under the client's supervision and management. The client is responsible for providing daily instructions, work schedules, and task allocation.

2.4 Service Engagement Clarification

Mother Touch Services is not the direct employer of any deployed staff. Our role is limited to facilitation, coordination, and service management between the client and the domestic helper. The staff remains independently engaged, while Mother Touch Services provides support through recruitment, verification, and customer service.

2.5 Working Hours & Overtime

The Service Provider shall work only during agreed working hours. Any requirement beyond scheduled timing, night duties, additional responsibilities, or extra shifts shall be treated as overtime/additional service and may incur extra charges.

2.6 Leave & Weekly Off Policy

Service Providers may be entitled to weekly offs, festival leaves, or emergency leave as per company policy and service category. The Client agrees to cooperate reasonably in such situations.

3. Booking and Deployment Process

3.1 Service Booking Confirmation

A service request with Mother Touch Services shall be treated as confirmed only after:

• Submission of complete service requirements by the Client
• Sharing of valid contact and address details
• Completion of booking/registration formalities
• Acceptance of applicable Terms & Conditions
• Confirmation from the Company regarding service processing

Mother Touch Services shall begin the candidate search and deployment process only after successful booking confirmation.

3.2 Candidate Shortlisting and Profile Sharing

Mother Touch Services shall shortlist suitable candidates based on the Client’s requirements and service category.

The process may include:

• Matching candidates as per work requirements
• Profile sharing shall remain subject to candidate availability
• Considering location, timings, and experience preferences
• Coordinating profile discussions with the Client
• Updating the Client regarding the availability status

Profile-sharing timelines may vary depending on operational feasibility.

3.3 Candidate Interaction & Interview Process

To ensure proper service matching and Client satisfaction:

• Telephonic, audio, video, or face-to-face interviews.
• Clients may interact with shortlisted candidates before deployment
• Clients may assess the communication and suitability of candidates
• Final selection shall be based on mutual comfort and availability
• The Company reserves the right to suggest alternate candidates if required.

3.4 Service Deployment Timeline

The deployment timeline depends upon multiple operational factors, including:

• Availability of suitable candidates
• Client location and accessibility
• Nature and urgency of the service requirement
• Shift timing and working conditions
• Approval and finalization by the Client

Mother Touch Services shall make reasonable efforts for timely deployment; however, delays due to unforeseen circumstances may occur.

3.5 Client Responsibility for Accurate Information

The Client agrees to provide complete and correct information related to the requested services, including:

• Nature of work and responsibilities
• Working hours and shift requirements
• Household size and environment
• Patient, child care, or elderly care details
• Any medical, hygiene, or special assistance requirements
• Accommodation or food arrangements (if applicable)

Mother Touch Services shall not be responsible for service issues arising due to incomplete or incorrect information shared by the Client.

3.6 Verification & Documentation

For operational, safety, and verification purposes, the Client may be required to provide:

• Valid address and contact details● Government-issued identification documents (if required)● Patient, child care, or elderly care information● Emergency contact information● Any other details reasonably required for service coordination

Mother Touch Services reserves the right to refuse, suspend, or discontinue services in cases involving:

• False, incomplete, or misleading information● Refusal to provide necessary verification details● Mismatch in service-related information● Non-cooperation during verification procedures

4. Trial, Confirmation & Payment Terms

4.1 Trial & Service Confirmation

A paid trial period may be applicable depending upon the selected service category and operational requirements.

• Trial duration shall be communicated at the time of booking
• Trial charges shall be payable by the Client on a pro-rata basis
• Continuation of services after the trial period shall be treated as service confirmation
• Upon confirmation, applicable service charges, GST, and advance salary payments become payable
• Confirmation of service shall indicate the Client’s satisfaction with the deployed Service Provider

4.2 Payment Terms

The Client agrees to make payments as per the agreed service plan, billing cycle, or contract terms communicated by Mother Touch Services.

• All payments must be made in advance unless otherwise agreed in writing
• GST and applicable taxes shall be charged as per government regulations
• Payments must be completed through approved payment modes only
• Delay in payment may impact the continuation of services
• Payment receipts or confirmations shall be shared upon successful payment processing

4.3 Non-Refundable Service Charges

Service facilitation, registration, onboarding, or deployment charges paid to Mother Touch Services shall generally be non-refundable.

• Service charges become non-refundable once deployment is completed
• Refund requests, if any, shall be subject to management approval
• GST components, administrative charges, and processing fees may not be refundable
• Any approved refund shall be processed as per the Company’s refund policy

4.4 Salary Payment Responsibility

The Client shall be responsible for the timely payment of the Service Provider’s salary as per the agreed terms.

• Salary payment timelines must be strictly followed
• Salary structure shall be mutually agreed upon before deployment
• Delayed salary payments may affect service continuity
• Alternate payment arrangements, if any, must be approved by the Company in writing

4.5 Delay, Default & Non-Payment

Failure to make timely payments may result in operational actions by Mother Touch Services.

This may include:

• Temporary suspension of services
• Temporary hold on replacement or support requests
• Withdrawal of deployed staff
• Permanent termination of the service agreement
• Recovery of pending dues through lawful means

The Client shall remain liable for clearing all outstanding dues and unpaid amounts.

5. Replacement Policy

5.1 Replacement Support

Mother Touch Services may provide replacement support to ensure continuity of caregiving and domestic assistance services, subject to availability and company policy.

Replacement support may be applicable in situations where:

• The deployed Service Provider leaves the assignment voluntarily
• The Service Provider is found unsuitable for the agreed role
• Medical emergencies prevent the continuation of service
• The Client raises genuine service-related concerns within the applicable period

Mother Touch Services shall make reasonable efforts to arrange a suitable replacement within an estimated operational timeframe, subject to candidate availability, location, and service category.

5.2 Replacement Process

For smooth replacement coordination:

• Clients must communicate concerns or replacement requests promptly
• Replacement requests shall be reviewed by the Company before approval
• The Company may conduct feedback discussions with both parties
• Alternate profiles may be shared based on availability and requirements
• Deployment timelines may vary depending on operational conditions

5.3 Situations Where Replacement May Not Be Applicable

Mother Touch Services reserves the right to deny replacement support under the following circumstances:

Unsafe or Unprofessional Environment

• Unsafe, abusive, disrespectful, or unhygienic working conditions
• Misbehavior, harassment, or inappropriate conduct toward the Service Provider
• Lack of basic facilities or unreasonable treatment at the workplace

Change in Agreed Scope of Work

• Major changes in duties after deployment
• Assignment of work beyond agreed responsibilities
• Excessive workload or unreasonable expectations
• Additional tasks not disclosed during booking confirmation

Payment & Contractual Issues

• Delay or non-payment of salary, service charges, or dues
• Violation of agreed payment terms
• Non-cooperation with company procedures or documentation

Direct Hiring or Policy Violation

• Direct hiring attempts of the Service Provider outside the Company
• Encouraging the Service Provider to bypass Mother Touch Services
• Breach of Terms & Conditions or service agreement

Misuse of Replacement Facility

• Frequent or unreasonable replacement demands without valid reasons
• Personal preference-based rejection after successful deployment without service-related concern

Mother Touch Services maintains this policy to ensure fairness, transparency, safety, and professional service standards for both Clients and Service Providers.

6. Client Responsibilities

By availing services from Mother Touch Services, the Client agrees to maintain a professional, safe, and cooperative environment for smooth service operations.

6.1 Safe & Respectful Working Environment

The Client shall ensure that the Service Provider is treated with dignity, safety, and respect at all times.

The Client agrees to:

• Provide a safe, hygienic, and secure workplace
• Maintain respectful and professional behavior
• Avoid any form of harassment, abuse, or misconduct
• Ensure reasonable working conditions and humane treatment
• Provide basic facilities required during working hours

Mother Touch Services reserves the right to discontinue services in case of unsafe or inappropriate working conditions.

6.2 Timely Payment of Salary & Service Charges

The Client shall be responsible for the timely payment of all agreed salaries, service charges, and applicable dues.

This includes:

• Payment as per agreed timelines and billing cycle
• Timely clearance of pending amounts
• Cooperation in payment-related formalities
• Avoiding unnecessary delays or disputes in payments

Payment delays may affect service continuity, replacement support, or ongoing service commitments.

6.3 Compliance with Service Agreement

The Client agrees to follow all service terms and operational policies communicated by Mother Touch Services.

The Client shall not:

• Directly hire or retain the Service Provider outside the Company
• Encourage staff to bypass company procedures
• Violate the agreed scope of work or working hours
• Engage in activities that breach the service agreement

Violation of company policies may result in termination of services and withdrawal of replacement benefits.

6.4 Direct Hiring Restriction

The Client agrees not to directly hire, employ, or engage any Service Provider introduced by Mother Touch Services during the active service period and for a period of 6 months after termination without written approval from the company.

Violation may result in:

• Penalty charges
• Immediate withdrawal of support services
• Legal action, if applicable

6.5 Communication of Service Concerns

For effective service management and timely resolution, the Client should promptly report any service-related concerns to Mother Touch Services.

This may include:

• Performance-related concerns
• Attendance or behavioral issues
• Requirement changes or operational difficulties
• Emergencies or urgent support requests

The Company shall make reasonable efforts to address genuine concerns professionally.

6.6 Responsibility for Valuables & Personal Belongings

The Client shall remain solely responsible for the safety and security of valuables and sensitive belongings at the premises.

Clients are advised to securely maintain:

• Cash and jewelry
• Important documents
• Electronic gadgets and personal assets
• Confidential or sensitive household items

Mother Touch Services shall not be held responsible for loss, theft, or damage unless legally established through proper investigation and due process.

6.7 Accurate Information & Cooperation

The Client agrees to provide complete and accurate information related to service requirements and cooperate during the service period.

This includes:

• Correct address and contact details
• Clear work expectations and responsibilities
• Information regarding patient, child, or elderly care needs
• Timely communication regarding schedule or requirement changes

Any operational issue arising due to incomplete or misleading information shall remain the responsibility of the Client.

6.8 Medical & Emergency Situations

In case of any medical emergency, accident, injury, or health-related issue occurring at the Client’s premises:

• Immediate assistance and first aid shall be the responsibility of the Client/family● Emergency medical support or hospitalization arrangements shall be managed by the Client● Mother Touch Services shall not be held financially or legally liable for unforeseen medical incidents, accidents, or health complications● The Company may assist in coordination wherever reasonably possible without assuming legal liability.

7. Limitation of Liability

7.1 Nature & Scope of Company Responsibility

Mother Touch Services acts as a service facilitation and coordination company connecting Clients with suitable Service Providers.

The Company shall not be held responsible for:

• Day-to-day supervision of the Service Provider after deployment
• Personal disputes or misunderstandings between the Client and Service Provider
• Loss, theft, or damage at the Client’s premises unless legally established through proper investigation
• Actions arising from incorrect instructions or negligence by the Client
• Service interruptions caused by circumstances beyond operational control

The Client shall remain responsible for managing and supervising work activities at the service location.

7.2 Exclusion of Indirect & Consequential Losses

Mother Touch Services shall not be liable for any indirect, incidental, special, or consequential losses arising during or after the service period.

This includes, but is not limited to:

• Financial or business losses
• Emotional distress or inconvenience
• Household disruptions or dependency-related issues
• Delays caused by emergencies, staff unavailability, or external factors
• Medical recovery outcomes or treatment-related expectations

The Company does not guarantee medical, emotional, or therapeutic results from caregiving or support services.

7.3 Duties Beyond Agreed Scope of Work

The Service Provider shall perform only the duties agreed at the time of booking or deployment.

Mother Touch Services shall not be responsible for incidents arising due to:

• Assignment of hazardous or unsafe work
• Heavy lifting or physically risky tasks
• Medical procedures beyond qualification or authorization
• Construction, industrial, or non-domestic work
• Duties not disclosed during the service booking process

Such actions may also affect replacement eligibility and ongoing support services.

7.4 Client Responsibility for Safety & Supervision

The Client is advised to maintain appropriate supervision and safety arrangements during the service period.

The Client shall be responsible for:

• Securing valuables, cash, jewelry, and important documents
• Providing a safe and respectful environment
• Monitoring household safety and operational activities
• Giving clear instructions regarding work responsibilities
• Maintaining proper care arrangements for children, patients, or elderly persons

Mother Touch Services’ role remains limited to service facilitation, coordination, and support assistance.

7.5 Cooperation with Legal Authorities

In case of any legal complaint, dispute, or investigation:

• Mother Touch Services may cooperate with lawful authorities as required by law
• Relevant records or verification documents may be shared with authorized agencies when legally necessary
• The Company reserves the right to take appropriate legal or operational action to protect its interests and service standards

8. Service Cancellation, Termination & Refund Policy

8.1 Cancellation Before Service Deployment

If the Client chooses to cancel the service request before deployment of the Service Provider, refund eligibility shall be governed as per the applicable service plan, booking terms, or written agreement.

The following conditions shall apply:

• Cancellation requests must be communicated to Mother Touch Services in writing or through approved communication channels
• Administrative, registration, verification, or processing charges may be deducted, if applicable
• Refund processing timelines shall depend upon the Company’s internal policy and payment cycle
• GST and other applicable taxes/charges may be non-refundable

8.2 Non-Refundable Charges After Deployment

Once the Service Provider has been successfully deployed, service facilitation and onboarding charges shall generally become non-refundable.

This includes:

• Registration or booking charges
• Service coordination and deployment fees
• Candidate sourcing and operational expenses
• Verification and documentation costs

Any exception to the refund policy shall be valid only if specifically approved by Mother Touch Services in writing.

8.3 Adjustment of Advance Payments

In situations where service deployment is postponed or rescheduled at the Client’s request, advance payments may be adjusted toward future services, subject to company approval and operational feasibility.

Such adjustments shall depend upon:

• Availability of suitable Service Providers
• Revised deployment timelines
• Service category and location
• Validity of the booking period or agreement

8.4 Service Termination by Client

Either party may terminate the service arrangement by providing prior notice as per the agreed contract terms.

The following conditions may apply:

• Pending dues and salary payments must be cleared before termination
• Refunds, if applicable, shall be calculated after adjusting operational or service utilization charges
• Immediate termination without notice may affect replacement eligibility or future service support

8.5 Company Right to Suspend or Terminate Services

Mother Touch Services reserves the right to suspend, withdraw, or terminate services without refund in situations involving:

• Misbehavior, harassment, or abusive conduct
• Unsafe or unhygienic working conditions
• Non-payment or repeated payment delays
• Violation of Terms & Conditions or service agreement
• Misuse of services or policy breach
• Direct hiring attempts outside the Company process

The Company reserves the right to take appropriate operational or legal action wherever necessary.

9. Privacy, Confidentiality & Data Protection

9.1 Commitment to Privacy & Confidentiality

Mother Touch Services is committed to maintaining the privacy, security, and confidentiality of all Client information shared during the service process.

The Company follows reasonable operational and data protection practices to safeguard:

• Personal information
• Contact details
• Address and household information
• Patient, child care, or elderly care details
• Service-related communication and records

All information shared with the Company shall be treated with appropriate confidentiality.

9.2 Purpose & Use of Information

Client information shall be collected and used only for legitimate service-related purposes, including:

• Service registration and booking coordination
• Candidate shortlisting and deployment
• Verification and operational communication
• Customer support and service management
• Legal, safety, or compliance-related requirements

Mother Touch Services shall not use Client information for unauthorized commercial activities without consent.

9.3 Restriction on Sharing of Information

Mother Touch Services does not sell, rent, or intentionally disclose Client information to unauthorized third parties.

Information may only be shared under the following circumstances:

• When required for service coordination purposes
• When mandated by law or lawful authorities
• For police verification, compliance, or legal obligations
• To protect the legal rights, safety, or operational interests of the Company

Employees, representatives, and operational associates of Mother Touch Services are expected to maintain the confidentiality of all service-related information.

10. Governing Law & Jurisdiction

10.1 Applicable Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

All services, agreements, and operational activities of Mother Touch Services shall remain subject to applicable Indian laws, rules, and regulations.

10.2 Dispute Resolution

In the event of any dispute, concern, or grievance arising out of the services:

• Both parties shall first attempt to resolve the matter amicably through communication and mutual discussion
• The Company may review the matter internally before initiating any formal proceedings
• Clients are encouraged to notify concerns promptly for faster resolution

If the dispute remains unresolved, the matter shall be subject to the exclusive jurisdiction of the competent courts located in Noida / Greater Noida, Uttar Pradesh.

11. Force Majeure

Mother Touch Services shall not be held responsible for delays or inability to provide services due to circumstances beyond its control, including natural disasters, strikes, pandemic restrictions, transport issues, government orders, or emergencies.

12. Contact Us

For any queries, complaints, or clarifications regarding these Terms & Conditions, please contact us:

Mother Touch Services - Powered by Pro 4 Security Services Pvt. Ltd.

302, Om Complex, Barola, Sector 49, Noida

Landmark- Near Sector 76 Metro Station, Behind Vishal Mega Mart.

Phone

+91-8368688808

Email

hr@mothertouchservices.com

13. Digital Consent & Acceptance

By clicking the checkbox “I Agree to the Terms & Conditions” and submitting this form, the Client:

• Confirms acceptance of all terms mentioned above
• Authorizes Mother Touch Services to contact via call, WhatsApp, SMS, or email regarding service coordination
• Confirms that all information submitted is true and accurate